Client Feedback

Marg Helgenberger"Mahalo, Mahalo, Mahalo for taking such good care of us when we come to Hale Makana! It is our pleasure to take good care of the house and we certainly appreciate how Jay and all of you keep it and the whole property in such impeccable condition. We always know everything will be perfect and we love all the gorgeous flowers and the fruit when we arrive and the leis you got us this year were so, so special!"

Linda Pegram, MD




Marg Helgenberger"Over the years, my family, friends, and I have experienced many magical vacations on the spectacularly beautiful island of Kauai. In the beginning, we stayed in a hotel, which was very nice, but then I was introduced to Mary Paterson, and the vastly more unique, and private world of vacation rental properties. Mary takes great pride in matching the perfect property to each and every client's needs and desires. We have had the pleasure of staying in beach front homes, homes positioned on cliffs with spectacular views, and homes with outstanding landscape features. Mary is also incredibly "dialed in" to a vast array of talent on the island, whether it be an amazing chef, gifted surf instructor, or knowledgeable hiking guide. Every Kauai vacation, I always look forward to, and thoroughly enjoy working with Mary. She always delivers!"

Marg Helgenberger


Bernero"As usual, we had an outstanding vacation thanks to Mary and her Custom Care Company. We do a lot of traveling and have never encountered a more professional, complete care service than Mary's. From our greeted arrival at our perfect vacation home on Hanalei (which she found for us) to the thoughtfully laid out service directories and guides to the immediate response on any phone call, Mary will always be our first call when vacation time comes."

Ed and Barbara Bernero, Los Angeles, CA.




AlohaMary: I want to thank you for taking such terrific care of us on our recent vacation in Kauai. The house you recommended was perfect in every respect, and you went above and beyond the whole time we were there. From meeting us at the house to get us settled, to recommending restaurants and activities, you truly gave us "custom care"! We have rented vacation condos and houses in many locations, and no rental agent has ever given us this level of personal attention. You're amazing!

With thanks and warmest regards,

Andy and Margie


I just wanted to thank you again so very much for all your efforts in helping to make my family's stay at Beautiful Hale Makana so special. It was everything I hoped it would be and more. We were able to relax, talk, laugh, re-bond, and simply enjoy the home, surroundings, and the warmth of my family all in one place at the same time. It was simply magical. We will have so many wonderful memories that will last us for the rest of our lives. We all needed this vacation so badly and left wishing we didn't have to. Hopefully we will be able to visit you again some time in the years to come. We tried hard to treat the home with tender care and "childproofed" as necessary. I am hopeful the owner will continue to accept families with small children as they so enjoyed their stay, especially the pool. Sending you a big hug and warm affection and thanks from myself and the rest of my family, Mary.

The Becker/Root families from California July 2013


The PERFECT location in soooo many ways: the house, lay-out, rooms, decorations, the pool, ocean views, activity below at Queen's Bath, tons of sunsets, garden, proximity to lots of sites & beaches, etc. I know for sure, the pool has never been used so much as during our stay at Hale Makana..!! The only drawback is that this pool is unheated and only went up in temperature to 86F .... gosh darn.... are you kidding.... and no chickens on the lot!...haha... We did however, hear the bird chicks do their thing on the cliff below.... you know what I mean after visiting. A special word of appreciation and recognitions to all the attention paid to detail in/around the house to make us feel comfortable and taken care of, and make it all work! And to Mary, thanks for the welcome and intro at the beginning - all worked out perfect. We will tell our friends about Hale Makana and think about planning to return. June 2012

The Verloop families of Kirkland, WA, and Oldenzaal, Netherlands